Key Performance Indicators for the Maintenance Coordinator Role
About the Role:
The Maintenance Coordinator is a key position within our organization, responsible for coordinating maintenance and service activities across various sites. This role involves strategic planning, site surveys, resource allocation, quotation preparation, and job execution management.
Key Responsibilities:
* Strategic Planning: Develop and oversee preventative maintenance schedules to ensure optimal asset performance.
* Site Surveys: Conduct thorough site assessments to identify maintenance requirements and prepare accurate proposals.
* Resource Allocation: Effectively manage resources, materials, tools, and documentation to support planned works.
* Quotation Preparation: Create detailed quotations and job scopes based on planned maintenance schedules.
* Job Execution Management: Oversee the execution of maintenance tasks, ensuring timely completion and high-quality outcomes.
* Client Communication: Maintain open communication with clients to discuss planned works and any unplanned outages.
* Safety, Quality, and Compliance: Ensure strict adherence to safety protocols, quality standards, and regulatory compliance in all work activities.
CUSTOMER RELATIONS & BUSINESS DEVELOPMENT:
* Customer Contact: Serve as the primary point of contact for customer inquiries and maintenance scope execution.
* Relationship Building: Foster strong relationships with clients to secure future work opportunities and expand business partnerships.
* Enquiry Response: Respond promptly and professionally to customer enquiries, providing tailored solutions and expert advice.
Benefits:
This role offers a unique blend of operational management, customer relations, and business development responsibilities. As a Maintenance Coordinator, you will have the opportunity to develop your skills in project management, team leadership, and client relationship building.