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Studio Front Desk & Sales Coordinator
Location: Function PCP Strathfield
Position Type: Full-Time
About Us:
At Function PCP Strathfield, we’re a wellness studio with a vibrant, purpose-driven community where physiotherapy meets boutique fitness and recovery. With small-group Pilates, strength training, bounce HIIT, and access to saunas and ice baths, we offer our clients a truly integrated path to better health and fitness.
Role Overview:
We’re on the lookout for a bubbly, resilient, and career-driven Studio Front Desk & Sales Coordinator to join our team. This is not your average front desk role. You'll be the glue that holds the studio together. From ensuring smooth day-to-day operations to driving lead conversions and supporting marketing campaigns, your impact will be felt at every level of the business.
You’ll be the first face our clients see and the last voice they hear, ensuring each touchpoint is professional, uplifting, and consistent with the Function PCP experience.
Why This Role Is Important:
You'll shape first impressions, guide clients through their wellness journey, and play a vital part in our client retention, revenue growth, and community reputation. Whether you're turning a new enquiry into a loyal member or keeping operations running smoothly behind the scenes, your work will directly influence how we deliver care and how far we can go. This is a high-impact role with strong career potential: the right candidate will be supported and trained for future promotion into Studio Manager, taking on broader responsibilities as the business grows.
Key Responsibilities:
-Daily Operations
* Manage daily banking, receipts, and tracking of all appointments
* Maintain clinic presentation
* Oversee daily admin
-Client Management & Sales
* Follow up with new enquiries and convert leads into paying clients
* Re-engage members who have paused or cancelled
* Update and manage client records, cancellations, reschedules, and aging debts
* Take initiative to build rapport with members and offer support
- Marketing & Promotions
* Assist in content creation for social media
* Help coordinate community engagement initiatives and seasonal offers
* Monitor marketing performance and provide creative input on improvements
* Collaborate on event promotions and local partnerships
- General Administration
* Support internal communications and team rostering
* Assist with organising events and workshops
* Keep all spreadsheets (clinical, Playground, leads, sales) up to date
Impact of the Role:
* Client Retention: You’ll keep members engaged, heard, and cared for: increasing loyalty and reducing churn.
* Operational Efficiency: Your organisation keeps the wheels turning so the team can focus on care and delivery.
* Revenue Growth: Your sales touchpoints convert leads and enquiries into long-term members.
* Brand Strength: Through your tone, professionalism, and follow-ups, you’ll elevate the client experience and our studio reputation.
Qualifications and Skills:
* Warm, energetic, and confident communicator
* Strong organisational skills and attention to detail
* Professional, adaptable, and proactive under pressure
* Prior experience in customer service, sales, or fitness/wellness settings preferred
* Passion for health, wellness, and boutique fitness is a must
What We Offer:
* A supportive, fun, and driven team culture
* Ongoing training and professional development
* Free physio services and fitness classes
* Clear pathway for growth: the right candidate will have the opportunity to progress into aStudio Manager roleas the business continues to expand
* Regular team events and wellness perks
* Bonus incentives for meeting KPIs and contributing to the growth of the studio
Apply Now:
Send your resume and a cover letter to the subject line:
"Studio Front Desk & Sales Coordinator Application"
If you’re ready to work in a fast-paced, purpose-led studio where your personality and initiative are valued, we’d love to meet you. Join us in helping people move better, feel better, and live better.
Check Out Our Insta:
Employer questions
Your application will include the following questions:
* Do you have customer service experience?
* Do you have experience in a sales role?
* How many years' experience do you have as a Fitness Sales Consultant?
* How many years' experience do you have as a team manager?
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Wellness and Fitness Services
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