Highlights
* Proudly Australian, family-owned business with a big heart and strong values
* Support customers with quotes, orders, advice and follow-up one every hire
* Build your skills in customer service, sales and branch operations
* $72,000 base salary + super + profit share
With Kennards Hire You Can
As a company that's been around since 1948, we know what matters most: family and it's at the heart of everything we do. We're the largest family‐owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We're committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we're all focused on delivering what we say we will do – make our customers' jobs easy.
About the role
As the Kennards Hire representative to our customers, we support you with the training and development you need to be successful in your role. The Hire Controller will love dealing directly with our customers. They are responsible for providing outstanding customer service on the phone or in branch, coordinating hire contracts, and providing expert advice to our customers through their intimate knowledge of our range of equipment we hire.
Responsibilities
* Provide exceptional customer service at all times in accordance with our 'Every Customer a Raving Fan' value.
* Assist customers over the phone using the reservation prompt script at the front desk.
* Create, update and finalise hire schedules.
* Co‐ordinate customer hire contracts and branch administration.
* Make recommendations about complementary equipment or products that will support the customer's needs.
* Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment.
* Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
* Process payments in accordance with the creation, cycle billing and completion of hire schedules.
* Open and close the branch as required.
* Clean and maintain the branch showroom, yard and storage spaces.
About you
* Successful applicants have come from various backgrounds such as customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
* Previous experience in a customer service role, and a genuine interest in helping others.
* A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes.
* Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities.
* An interest in mechanics and construction equipment and a desire to learn.
Benefits
* All the training and development you need to build a successful career with us.
* Pathways to pursue your career, nationally and internationally.
* Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty).
* Opportunity for profit share.
* Great employee discount rates on our hire gear.
* Our annual awards night, team BBQs and many other fun social events.
As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.
So, whether you're starting out, switching roles, changing industries or ready to make your next career move, with Kennards Hire You Can.
Simply hit the Apply button and we look forward to talking with you!
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