**Help us deliver like never before**
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
**About the Opportunity**
A rare and exciting opportunity based our Brisbane Parcel Facility in Redbank as an Asset Specialist in Network Operations Support Services.
In this role, reporting directly to the Support Services Manager, you'll play a pivotal part in the success of our processing network, ensuring the smooth operation of automation equipment.
This role has a rotating roster with 2 out of 6 weeks potentially working a 7am - 4pm shift with on call element post 4pm. If called in, 10hr strat break is applied.
The other 4 weeks standard business hours with hybrid work opportunity.
Salary of $120,968 + penalties + OT + on call allowance and 12% super and other benefits
**What You'll Deliver with Us**
Undertake specialised knowledge transfer activities and project work related to plant and equipment. Success in this role involves actively participating in support, planning, implementation, and management for a range of systems, contributing to the efficiency processing sites locally and state-wide.
**You'll Also**
- Be part of a specialised 24/7 support team to support the sites through Incident, Change and Problem management.
- Deploy and manage complex Automation and IT Capital projects.
- Provide expert advice and input to the development and review of equipment support plans, technical documentation and other data
- Lead, manage, and coordinate remote work with state-based technicians, vendors, and 3rd parties.
- Develop and Deliver knowledge articles and coaching topics to uplift the capability of our onsite technical staff, this includes travelling to multiple sites within state.
- Manage assigned tasks in Service Now, including incidents, problem tickets, and change requests.
**About You**
As a valued member of the Support Services team, we are looking for employees who thrive in a collaborative environment, can manage competing priorities, and is committed to safety, wellbeing, and customer-centric activities. You should demonstrate:
- Strong communication skills for effective engagement with internal stakeholders.
- Experience in undertaking highly specialised support and related activities.
- Familiarity with Information Technology-related equipment and services.
- Ability to work within a culture that emphasises safety, wellbeing, and customer-centricity.
**You'll Also Need**
- Diploma in electrical/electronic engineering, IT systems, or equivalent (or working towards).
- Cert IV in training and assessment (or working towards).
- Desirable: Cert IV/Diploma in Project Management.
- Technical/Electronic Trade and/or Industry experience exceeding 6+ years.
- Relevant experience with Australia Post will be taken into consideration
**How We'll Deliver for You**
At Australia Post, we value your commitment and offer:
- Salary of $120,968 + 12% super and other benefits
- A collaborative and innovative work environment
- Opportunities for personal and professional development
- Active participation in safety, health, community and wellbeing initiatives
- Involvement in shaping Australia Post culture, prioritising safety, wellbeing, and customer-centric values
**We're delivering together**
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.