Job Overview
We are seeking a results-driven Senior Customer Service Manager to lead our customer service department on a full-time basis.
This role would suit an ambitious and experienced professional who aspires to step into a leadership position in the future.
The successful candidate will have excellent communication, leadership, and people management skills that inspire and engage their team. They will also have strong stock management experience, with skills in planning, merchandising, and a sharp eye for detail.
Key Responsibilities
* Lead a high-performing customer service team
* Manage staff and provide coaching and feedback
* Provide exceptional customer service experiences
* Ensure accurate and efficient stock management
* Assist with opening/closing procedures, cash handling, WH&S compliance
* Lift and stand throughout the shift
About Our Organisation
We value pride, passion, growth, value, and family, striving to provide an enjoyable shopping experience in a beautiful environment and going above and beyond for each and every customer.