Member Experience Lead
Key Responsibilities:
* Membership Growth & Retention: Foster and maintain strong relationships with key clients, resolve issues promptly, process terminations as needed, and escalate concerns effectively.
* Operational Excellence: Ensure exceptional upkeep standards, meet service level agreements for member requests, and collaborate with landlords and internal teams to address escalations efficiently.
* Team Leadership: Guide and develop high-performing teams within buildings, focusing on objectives, training, and performance management to drive business success.