Customer Service Assistant
About the role:
We are seeking a customer-focused individual to play a key part in providing excellent customer service and dispensing medication for our pet customers.
This full-time role will see you respond to enquiries from customers via phone, email and live chat in a professional and empathetic manner.
* Responding to customer enquires via multiple channels
* Assisting customers with placing orders for pet medications and other pharmacy items
* Accurately processing and dispatching customer orders
* Providing information on pet health and medication to customers
* Maintaining detailed records and ensuring compliance with regulations
Key Responsibilities:
* Previous experience in a pharmacy assistant role is highly desirable
* Strong communication and interpersonal skills
* Excellent attention to detail and accuracy
* Familiarity with the pet care industry and pet health
Benefits:
* Ongoing training and development opportunities
* Flexible work arrangements
* Discounts on pet products and services
* Employee assistance program for mental health support
About us:
We are an equal opportunities employer dedicated to creating a positive work culture for our team.