Microsoft 365 Solutions Engineer
The role of Microsoft 365 Solutions Engineer plays a pivotal part in unlocking business value from Microsoft's cloud services, AI, and productivity tools. This individual will work closely with stakeholders to drive stability, operational excellence, and innovation within the organisation.
* Provide level 1/2 support for Microsoft 365 applications including Power Apps, MS Dynamics, Power Automate, SharePoint, Teams, Power BI, Forms, Bookings, Lists, and approved add-ons.
* Design and build innovative solutions that meet business needs.
* Ensure compliance and security processes are in place.
* Support user adoption by providing regular training and development on Microsoft 365 capabilities.
Key Skills and Qualifications:
* Tertiary qualifications in Business, Commerce or IT.
* Minimum 3 years practical experience in designing and engineering Microsoft 365 solutions using latest applications.
* Demonstrated skills and experience running workshops and presenting to audiences at all levels.
* A high level attention to detail, strong problem solving and analytical skills.
* Demonstrated high level interpersonal, verbal and written communication skills.
Benefits:
This role offers opportunities for professional growth and development in a dynamic environment.
Collaborate with and assist in upskilling service desk and ICT support team members to ensure effective incident resolution and service request management within established service level targets.
Facilitate, create, maintain, and review the M365 knowledge base for end-users to enhance support and information access.
Develop and implement governance frameworks for Microsoft groups and assets, monitor SharePoint site usage and manage collection quota settings to ensure operational health.
Troubleshoot Microsoft 365 issues, provide fault diagnosis, maintain currency on releases, and work with stakeholders to address functionality improvements while adhering to security practices in collaboration with the digital risk and security team.