Overview
Northcott offers temporary full time roles based at our Coffs Harbour office, until 30 June 2027. You’ll enjoy 5 weeks of annual leave, salary packaging to increase take-home pay, and perks including a discounted gym membership and health insurance.
Who we are
The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) locally. As an NDIA partner, Northcott delivers the NDIS Early Childhood Approach (ECA) service to communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney, and Western Sydney. The EC approach supports activities that improve the independence and social participation of children aged 0-9 with developmental delay and/or disability.
What this role offers
In this role, you’ll be the first point of contact for families embarking on their Early Childhood Approach journey, providing exceptional customer service and support to families, staff, and customers daily. You’ll work with a passionate team to achieve high levels of satisfaction and meet KPIs, while addressing challenges to support families and staff. Each day offers opportunities to make a real impact—navigating complex family situations, interpreting developmental assessments, or guiding families to access Early Childhood supports through the NDIA. This role allows you to create positive change while growing professionally.
What you will be doing
- Deliver exceptional customer service to families, staff, and stakeholders.
- Draw on experience in customer service, call centres, and/or human services to meet client needs.
- Utilise qualifications in disability, social sciences, or a related field to enhance interactions (preferred but not essential).
- Efficiently manage inquiries via phone, email, and web chat with timely and accurate responses.
- Complete the intake and sign-up process for new customers, collaborating with the Northcott EC CSC Team Leader & Quality Assurance Manager to ensure a smooth transition.
- Demonstrate proficiency in Microsoft Office, Adobe programs, and navigating multiple systems and internet technologies.
- Maintain a positive, helpful attitude focused on outcomes for customers.
Why you’ll love working with us
- Flexible work options: part-time and full-time roles available.
- 5 weeks annual leave.
- Wellness perks: Fitness Passport and reduced insurance.
- Perkbox: access to everyday savings, discounts, and wellbeing resources.
- Salary packaging to increase take-home pay.
- Learning and career advancement opportunities; contributions valued.
If this sounds like the right fit, we’d love to hear from you. To apply, submit your updated resume and a brief cover letter highlighting relevant skills and experience. Applications close on September 30. Northcott reviews candidates throughout the recruitment process and will advise of an outcome. For general enquiries, please email
Diversity and Inclusion
Northcott actively promotes diversity and inclusion in recruitment and employment. We are committed to a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from all backgrounds and ensures no one is disadvantaged on the basis of Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process or need information in an alternative format, please contact Diversity, Equity and Inclusion at
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