Date: 22/04/25Reports to: Retail ManagerRoleWho We AreFounded by surfboard shaping icon Bob McTavish in ****, McTavish is a surfing lifestyle brand born out of Byron Bay, Australia.
Today, alongside son Ben, they draw on almost a century of shared design experience to handcraft a unique range of surfboards, and a premium gear range with the sole goal of motivating you to spend more time in the ocean — because we always bring the joy of a surf in with us onto land.Who We Are AfterWe're searching for a Casual Retail Sales Assistant with the creativity and energy to help build a surf community hub alongside our Retail Manager.
You're naturally at home with people, quality products, and surf history — and you understand that great customer service builds trust.
You're hands-on and lead with action.The SpecificsA passion for the surfing lifestyleAn engaging host who creates a warm, welcoming atmosphereA product expert who lives and breathes surfboards, apparel and hardwareCustomer-focused; always improving product knowledge and serviceArticulate communicator (in person and in writing)Commercially savvy and comfortable closing a saleRelevant combination of education, experience and trainingResponsibilitiesCustomer ExperienceWelcome every customer with genuine hospitality — less "sales," more "host"Share product knowledge with confidence and authenticityCreate a relaxed, inspiring store atmosphere through music, conversation, events and storytellingSupport store events (in-store and off-site): setup, pack-down, staffingKnow our full range of surfboards and gear — and be excited to talk about itMerchandise the store to keep it fresh, clean, and aligned with the brandShare product stories with customers — especially our surfboard heritageUse the gear when possible so you can speak from experienceAssist with curating 3rd-party products (local and surf-lifestyle brands)Stock & SystemsHelp manage in-store stock levels and restockingSupport surfboard inventory uploads; ensure accuracy in Cin7Coordinate with the factory and team to ensure custom orders are built to spec and on timeJoin a heritage surf brand known for quality, and help shape its futureOngoing development opportunities aligned to your interestsAnnual McTavish apparel & hardgoods creditAccess to sample sales, and discounts on partner brands and events
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