Job Description
Position: Scheduling Coordinator
Location: Canberra, ACT
Start date: As soon as possible
Duration: Full-time permanent
Pay rate: $87,162 per annum plus 12% superannuation
Overview
Our not-for-profit client is currently seeking a dedicated Scheduling Coordinator to support the delivery of high-quality volunteer services to clients, their carers, and families. Reporting to the CEO, you will be responsible for ensuring systems, policies, and procedures are in place for recruitment, training, coordination, and ongoing support of volunteers.
You will play a pivotal role in enabling volunteers to provide compassionate, high-quality palliative care support, working as part of a multidisciplinary team focused on non-clinical client care.
Key Responsibilities
Service Delivery
* Respond promptly to volunteering enquiries and requests for volunteer support.
* Coordinate volunteer placements, including assessing client needs, matching volunteers, and rostering.
* Present education and awareness sessions to community groups as required.
Program Coordination
* Maintain volunteer management systems, rostering, client and volunteer records.
* Ensure all volunteer compliance checks and qualifications are current.
* Prepare reports and contribute to publications and newsletters.
Volunteer Support and Coordination
* Support recruitment, onboarding, orientation, and training of volunteers.
* Promote volunteer safety and wellbeing, conduct checks, debriefs, and referrals as needed.
* Maintain regular communication with volunteers and act as the first point of contact for performance or concern issues.
Organisational and HR Support
* Complete payroll, HR forms, and participate in meetings and professional development.
* Adhere to Work Health & Safety policies and demonstrate ethical behaviour consistent with organisational values.
Quality Assurance and Systems Improvement
* Contribute to continuous improvement initiatives.
* Conduct quality audits and evaluate volunteer services.
Skills and Experience Required
* Tertiary qualifications or equivalent experience in HR, health care, psychology, allied health, or business management.
* Experience in volunteer or program coordination.
* Proficient in MS Office and familiar with volunteer management or CRM systems.
* Knowledge of health care settings and/or the ACT Health System.
Desirable:
* Experience in palliative care or health care.
* Understanding of person-centred palliative care or volunteer principles.
* First Aid qualifications.
Eligibility
* Working with Vulnerable People Check
* Driver's Licence
* Police Check (for certain programs)
* Influenza vaccination or proof of exemption
* Primary COVID vaccination
Apply now or contact Angel Malkovich on for a confidential discussion.
Note: Applications close 15 December 2025. Late applications will be kept on file for future opportunities. Palliative Care ACT encourages applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, women, people with family responsibilities, people from culturally and linguistically diverse backgrounds, religious beliefs, and LGBTIQ individuals.