Melbourne | Australia
Are you looking for any of these attributes in your new challenge?
**Agile team** - We are a fast-moving digital company. We make decisions quickly and execute them.
**Friday drinks & lunch** - Company culture is critical. Friday lunches and drinks at 4:30 are pillars of the Trellian way of life. Combined with a fun atmosphere and as many social activities as possible. (Pre and post-COVID)
**High retention rate** - Many of the team have been with the business for 7+ years. Any that do choose to leave often come back at some point—this speakers volumes about the culture of Trellian.
**Leading brands** - Through the broader group of business units, we work with many of the most recognised brands, including Coles, ACMA, Stratco, Tourism Australia, News Corp, Qantas, and many others.
**Exciting technologies and tools** - We build and reseller leading-edge enterprise digital marketing tools.
**Multi-national** - Office located across the globe in USA, India and Europe
**Job security** - Trelian, the parent company of Trellian, has been in the market now for 27 years
**Career growth** - Entrepreneurial people thrive at Trellian. If you have a hunger to learn, grow, and be supported by an established digital team, this is for you.
**Drive against the traffic** - Located in Beaumaris on the beach, southeast of the city.
**Work from home** - you a welcome to work from home for part of the week, with one day a week in the office. Many of our teamwork is remote from various parts of Melbourne and Australia.
If you answered yes, then read on:
**Account Manager**
As the most trusted platform for understanding online behaviour, millions of people rely on SimilarWeb insights daily as the ground truth for their knowledge of the digital world. We empower anyone — from the curious individual to the enterprise business leader — to make smarter decisions by understanding why things happen across the digital ecosystem. Learn more at. The company has raised over $240M and has over 750 employees across 11 global offices.
**The Role**:
As an Account Manager, you will be responsible for developing, executing, and owning a long-term Account Strategy for a number of our important customers. You will drive retention and expansion of accounts in addition to the adoption of our Market Intelligence solutions in core processes across the business.
**As an Account Manager at SimilarWeb you will**:
- Manage and develop long-term partnerships with recognised brands
- Increase renewal rates
- Manage relationships with account users regarding engagement and product adoption in order to exceed commercial targets
- Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability
- Partner with the APAC Strategic Sales team to ensure a collaborative client experience
- Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement
**What will I bring to the team?**
- Strong understanding of the digital marketing space
- Proven experience of navigating renewals and up-sells (SaaS/Digital background preferred)
- Excellent communication and presentation skills
- Experience with large multinational accounts
- Ability to influence, confidently handle objections, and resolve customer issues.
- Experience client-direct sales and/or account management, and be highly successful at running consultative sales processes in large, complex prospect organisations. Experience in presenting to and interacting with senior management of prospect organisations.
- Deep understanding of value drivers in recurring revenue business models
- Team player able to effectively interact with colleagues and business partners across the company
- Experience in the following industries: Publisher & Media, Travel, Professional Services, Ad Tech, B2B Software, Payments, Automotive Public Sector
**Our Values**:
- **Data-Driven**: We believe data-driven decisions are the key to success and we are evangelists for the power of digital insights
- **Passionate**: We care deeply about what we do, are accountable for our actions and are committed to helping each other
- **Excellence**: It's in our nature; and we work hard to make a difference
- **Winning Together**: We know what it takes to build a great company and a great product and it begins with valuing each and every member of our team