The Role
This diverse role will involve running and completing jobs from our insurance clients and assisting the Project Management team to successfully deliver business-oriented outcomes. You will be responsible for meeting client and customer needs, milestones, budget expectations and quality specifications, while undertaking a self-managed project portfolio. This is a fantastic chance to join a stable and secure company that values its people above all else!
This position will be a full-time permanent opportunity, located in our Balcatta office, commencing as soon as possible!
Key Duties & Responsibilities
* Accurately report & record job details throughout repair life of works
* Deliver projects to strict SLA time frames, as set out by our clients
* Build & maintain strong relationships with clients & continuously look for improvement opportunities to service their needs
* Coordinate, influence & negotiate with internal & external stakeholders
* Work closely with team & managers to deliver outcomes
* Schedule project managers, supervisors, technicians & subcontractor trades
* Prepare detailed scope documents, instructions & work orders
* Complaint handling, where appropriate
* Accurate & timely invoicing
* Ensure all KPI's, budgets & time frames are achieved
Key Selection Criteria
* Strong Administration & Customer Service background
* Business Administration Qualification ideal, however not essential
* Experience in the Restoration, Construction or Insurance industry, highly regarded
* Excellent written & verbal communication skills
* Strong organisational skills & attention to detail
* Ability to work autonomously, self‐delegate & use initiative
* Ability to work in a fast paced & high‐pressure environment
* Intermediate Microsoft Office skills
* Can‐do attitude & good work ethic
We Offer
* An immediate start
* A respected organisation with stability and security
* Support and guidance from experienced managers
* A positive and rewarding team culture
* Future career progression where great work is recognised and rewarded
* Up to date technology and a modern office environment
* On‐site parking available and access to public transport nearby
The Company
Positioned as one of Australia's leading restoration companies, Restorx provides both insurance and non‐insurance related services and is uniquely qualified for addressing all aspects of contents and building restoration. With an integrated approach to our people, processes, and technology, we take pride in achieving fast and successful outcomes, especially in emergency situations.
Please note: The successful candidate must have the right to work in Australia and be prepared to undergo a pre‐employment criminal background check where required.
Additional Information
* Opportunity to work for an established company
* Future Opportunities for Career Progression
* Support, training, and guidance from experienced managers
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