Are you an ICT Professional with proven experience working in a diverse, quick-paced environment? Are you up for a challenge? Do you have experience in managing a dynamic team providing ICT and business support services as part of a 24/7 service desk environment?
The Digital Solutions Division within ACT Health is looking to hire a suitably qualified and energetic individual to temporality fill the Assistant Director, Digital Solutions Support (DSS) role in the Technology Operations Branch. The role is responsible for the day-to-day management of the Digital Solutions Support service desk team, identifying and implement process improvements and developing, implementing, and maintaining proactive user engagement strategies to resolve user issues in a timely manner.
**Eligibility/Other requirements**:This role requires you to obtain and maintain an Australian Government NV1 security clearance, which will be sponsored by the ACT Health Directorate. To be eligible for an NV1 security clearance, you must be an Australian citizen. If you are not successful in obtaining a Security clearance, your employment in the role will not commence. If already commenced, your employment will be reassessed.
Highly desirable:
- Extensive experience in the support and administration of ICT systems
- Qualifications in ITIL or extensive experience working in an ITIL environment.
When required, this position will be required to provide technical support outside of usual business hours for emergency or urgent issues. This will be using either on-call or emergency overtime arrangements.
**Note**:
This is a temporary position available immediately for 12 months.