Posted: 7 May
Offer description
Company Overview
About Minor Hotels AU & NZ
Job Description
We are seeking a highly skilled and experienced Front Office Manager to lead our Front Office team at Oaks Gold Coast Hotel. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations.
Main Responsibilities
* Guest Experience
Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
* Communication
Maintain professional, open and honest communication to assist guests and make accurate bookings.
* Team Leadership
Guide and support the team in providing outstanding guest welcoming and experiences.
* Daily Tasks
Ensure that all daily tasks are completed accurately and in a timely manner.
* Problem Solving
Resolve and respond to guest complaints in a timely and professional manner.
* Reporting
Maintain accurate guest accounts and assist with daily reporting.
* Team Management
Effectively manage team roster to meet budgets.
* Recruitment Support
Support Hotel Manager with recruitment.
Requirements
* Experience
Minimum 2+ years of experience at a supervisor level within a hotel environment.
* People Management Skills
Exceptional people management skills, with the ability to lead and motivate a diverse team.
* Communication Skills
Excellent written and verbal communication skills.
* Customer Service Skills
Exceptional customer service skills and an unwavering positive attitude.
* Trust Accounting
Understanding of trust accounting.
* Availability
Availability to work a variety of shifts, including weekends and public holidays if required.
Benefits
* Accommodation Discounts
50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
* Team Member Discounts
20% team members' friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
* Paid Parental Leave
Access to Minor Hotels ANZ paid parental leave benefits.
* Additional Leave
Additional paid leave including birthday and study leave.
* Educational Financial Support
Educational financial support may be available to those who undertake development relevant to the company's business requirements.
* NIB Insurance Discounts
NIB insurance discounts.
* Discounts and Cash Back
Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
* Entertainment Discounts
Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
* Furniture Discounts
Discount on furniture.
* Wellbeing Programs
Wellbeing programs with Uprise (EAP).
Career Growth
We invest in our people's skills to allow them to grow and progress through their careers. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.
Working Rights
We are only accepting applications from candidates who have working rights within Australia or New Zealand.
Employment Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitality
