We are looking for a Hotel Administrator to support the smooth daily operations of our venue. This position plays a key role in guest services, front office operations, reservations, financial administration, and cross‑department coordination.
If you thrive in a dynamic environment, enjoy multitasking, and are passionate about delivering exceptional guest experiences, this role is for you.
Key Responsibilities
Front Office & Guest Services
* Oversee reception operations including check-in and check-out
* Handle guest enquiries with professionalism and care
* Manage bookings across online platforms, phone, and walk‑ins
* Maintain accurate guest and reservation records
* Process payments, invoicing, and assist with accounts, payroll, and expense tracking
* Manage inventory levels and coordinate supply orders
* Assist with required internal reporting and documentation
* Working across a rotating shift-based roster (includes weekend work)
Skills & Experience
* Certificate IV, Diploma, or Advanced Diploma in Hospitality (preferred)
* Experience in hotel administration, front office, or reservations (required)
* Proficient with PMS hotel systems (RMS, etc.) (preferred)
* Strong organisational skills and high attention to detail
* Excellent verbal and written communication
* Confident in Microsoft Office Suite and digital administrative tools
* Ability to problem‑solve and manage competing priorities
* Collaborative, adaptable, and comfortable in fast‑paced environments
Why You’ll Love Working With Us
* Supportive, collaborative team culture
* Opportunities for professional development
* A workplace that values initiative, growth, and genuine hospitality
How to Apply
If this sounds like the perfect next step in your hospitality career, please submit your resume and a short cover letter outlining your experience and interest in the role.