**The Opportunity**
You'll design across the end to end experience for our customers, delivering key insights, identifying strategic opportunity areas and recommendations, that align with our broader customer strategy (CX), so that our business has a coherent and holistic view of CX. Senior Service Designers are sought after to inform, scope and craft bespoke approaches, using a rich toolkit of methods and frameworks - that can address and help solve key customer and business problems.
**_This is an initial 12-month full-time position, based in Melbourne office. Bupa offers hybrid working arrangements and you can work from the office or from home._**
**How will I help?**
You will add value by:
Championing the customer: Represent Customer Experience and Design in various forums around the business - whilst advocating for pragmatic Customer-led culture.
Leading the design process across the double diamond, with teams and agile squads to solve customer problems and deliver a connected, seamless Customer Experience by orchestrating our many product and service touchpoints.
Managing multiple projects and deliver on timelines, by leveraging organisational skills and ability to manage various moving parts with a complex network of stakeholders.
Conducting and coordinating change with key stakeholders, as you encourage alignment through co-creation and collaboration, by bringing teams together on common goals, and influence teams to engage with Customer Experience best practice.
Creating design deliverables using CX methodologies (including, but not limited to: ethnographic research, customer testing, expert review, customer requirements, design personas, customer journeys, experience blueprints, scenarios, prototyping, detailed service and digital design)
**Why work at Bupa?**
We keep our people smiling by helping them improve their lives in and outside of the office.
We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.
Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing and futures.
**What do I need?**
You'll need to be an experienced Senior Service Designer with experience working within medium-large enterprise organisations implementing Human Centred Design. Excellent stakeholder Management skills: Proven strong stakeholder management including selling/influencing stakeholders on the value of customer led decision making and delivery.
**About Bupa Asia Pacific**
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.
Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.
Our people reflect the diversity of our community.At Bupa, your wellbeing, identity and own story is respected and valued.