Learning and Development Position
This is an exciting opportunity to join as a Learning and Development Professional, working on diverse levels, backgrounds, age groups, and abilities. The ideal candidate will have a talent for building capability.
Key Responsibilities
1. Administration
* Update the training calendar and circulate monthly information.
* Track and monitor the registration spreadsheet regularly.
* Coordinate the training days, ensuring rooms, invitations, and necessary documents are ordered in advance.
* Develop engaging slides for training sessions.
* Coordinate speakers and presenters for training sessions effectively.
* Ensure training is captured on employee profiles accurately.
* Provide timely reports on training attended as required.
* Monitor mandatory training needs analysis and ensure ambassadors are compliant with requirements.
* Maintain accurate and up-to-date Learning Trackers.
2. Luxury Programs
* Deliver Luxury training programs successfully.
* Familiarise yourself with the La Maison programs and ensure training is rolled out according to Accor's guidelines.
3. Learning and Development Community
* Meet with the Learning and Development community as required.
* Update the Director and the Talent and Culture Manager on Learning and Development changes and updates.
* Educate and roll out new initiatives and programs as released from Head Office.
4. Quality Assurance
* Identify trainers within departments to upskill and drive performance against Quality Assurance metrics.
* Develop a train the trainer community to monitor and review service quality, develop training needs analysis in line with feedback, and track progress.
5. Systems Management and Reporting
* Work with the head office to implement the Learning Management System.
* Provide regular reporting on training attended, training needs analysis, quality assurance focus areas, and overall performance.
* Ensure learning tracker is up to date for transparency of progress.
* Continually update employee profiles with learning progress.
6. Performance Review Process Coordination
* Roll out and upskill leaders on Leadership Capability Framework.
* Coordinate the Performance Review process in collaboration with the Talent and Culture Manager.
* Provide systems training on review process.
* Nurture and develop HiPo's and Senior Leadership Team to ensure they are equipped as successors.
7. Culture and Engagement
* Contribute to driving a positive culture representing the department and the Hotel.
* Assist in planning, coordinating, and driving engagement activities throughout the Hotel and wider company.
* In line with Accor Hotels and Hotel initiatives, provide support to implement activities around inclusion and diversity, CSR, wellbeing, national, and international recognised days.
* Coordinate in collaboration with the Talent and Culture Coordinator, the Town Hall monthly events and monthly newsletter.