Job Title: Client Services Manager
As a seasoned professional, you will lead and manage a team to ensure exceptional performance and service. Your expertise in rostering, financial management, and new business development will drive growth and success.
* Manage a portfolio of allocated businesses, providing insightful reporting and analysis to inform strategic decisions.
* Organize regular client meetings to foster strong relationships and promote our services.
Key Responsibilities:
* Meet sales and profit targets while ensuring the level of service meets client needs.
* Liaise with clients regarding extra work, complaints, and requests.
* Implement cost controls, rosters, and expenditure management to optimize resources.
Professional Skills and Qualifications:
* Intermediate to advanced levels of Excel and Microsoft Office products.
* Strong influencing, negotiation, leadership, and organizational skills.
Organizational Responsibilities:
* Support collaboration to ensure operational excellence, performance, culture, partner, and employer of choice.
Benefits:
* Career progression through ongoing training and development.
* Exclusive employee reward and recognition program.
* Employee Assistance Program.
Our organization is committed to diversity and inclusion, striving to create a workplace that values all individuals. We offer targeted programs for underrepresented groups and aim to make employment accessible to everyone.