Home Lending Specialist Role Overview
This role is centered around delivering an exceptional customer experience by working with customers to meet their end-to-end banking needs. The Home Lending Specialist will play a key part in helping our customers navigate the lending journey and drive growth.
Key Responsibilities:
* Building a pipeline of lending leads, nurturing relationships throughout the buying journey using CRM software
* Guiding customers through the lending process, ensuring they have peace of mind that we are there to support them achieve their goals
* Leveraging credit analysis expertise and understanding customer needs to ensure positive lending outcomes for all
* Building strong relationships within the community, branch, and Branch Manager to deliver effective lending outcomes for customers
* Embracing a culture of lifelong learning, bringing a brilliant mind and being supported to take career to the next level with on-the-job training and other opportunities
* Connecting with others, this role means supporting our customers, giving back and making our communities a better place… while having fun along the way
Requirements:
* Consistently delivering exceptional customer service
* Extensive experience in customer service or sales
* High level of understanding of lending products, policies and regulations
* Able to build relationships and rapport with customers and colleagues quickly, assess their needs and develop a holistic view of their situation
* Highly developed credit analysis skills
* Understanding of small business offerings
* Consumer lending experience - essential
Why Work with Us?
We offer big impact that matters, knowing your work directly benefits the customers and communities we serve.
Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day
Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you
Benefits:
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and Employee Assistance Program (EAP) for you and your immediate family members
* Take your learning to the next level through corporate university BEN U
Get Ready for Your Dream Career!