Community Services Director
At T and K Support Services, we strive to empower individuals to live life on their own terms. As a Community Services Director, you will oversee community-based supports – from day programs to individual community access and specialized initiatives.
This leadership role offers variety and challenge – managing services across locations, building strong participant relationships, and collaborating with our team to ensure consistency throughout the organization.
Key Responsibilities:
* Lead, mentor, and support community services staff to deliver high-quality, person-centered supports
* Foster a positive, inclusive, and professional team culture
* Oversee community-based programs, ensuring they are culturally safe, outcome-focused, and aligned with participant goals
* Monitor service delivery and proactively address participant or stakeholder concerns
* Drive compliance with NDIS Quality & Safeguards Commission requirements
* Lead continuous improvement initiatives and close service delivery gaps
* Oversee participant onboarding, needs assessments, and smooth service transitions
* Support staff onboarding, inductions, and buddy shifts in collaboration with HR and Rostering
* Step in to support residential services during leave or high demand periods
* Participate in the Out-of-Hours on-call roster (1 weekend every 6 weeks)
Requirements:
* Leadership experience in disability, mental health, or community services
* Strong knowledge of the NDIS and Quality & Safeguards Commission Standards
* Excellent interpersonal, communication, and conflict resolution skills
* Proven ability to manage services across multiple sites
* High-level organizational skills and ability to prioritize competing demands
* A collaborative leadership style that inspires and motivates teams
* Minimum Certificate IV in Community Services (or related field)
* NDIS Worker Screening Check, WWCC, Driver's Licence, First Aid & CPR
Benefits:
* Competitive salary aligned with experience and industry standards
* Flexible work arrangements, including remote work options
* A values-driven organization where innovation and impact go hand in hand
About Us:
We're a passionate team dedicated to making a real difference in the lives of others. If you're ready to lead services that make a lasting impact – and join a team where passion and purpose meet – we'd love to hear from you.