Delivering top-notch support as a first point of contact is a key aspect of this role.
Main Responsibilities:
* Manage and resolve tickets efficiently
* Escalate complex issues to senior staff and/or technical teams
* Conduct follow-up investigations and take necessary actions
About You:
* Excellent verbal and written communication skills are essential for success in this position
* A strong team player with initiative, self-motivation, and ability to work independently
* Organizational skills, including multitasking, are crucial for managing multiple tasks
Requirements and Qualifications:
* Proficiency in Atlassian ticketing systems is highly desirable
* Familiarity with High Performance Computing environments is an added advantage
We Offer:
* An ongoing contract position with flexible working hours
* Strong company values that promote diversity and inclusion
Becoming Part of Our Team:
* The ideal candidate will possess excellent communication skills and a strong willingness to learn