About This Role
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* Dispute resolution specialists are required to review disputes not yet listed for conference, ensuring the decision is sustainable and technically sound.
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* A key aspect of this role is providing a strategy on how to best resolve and/or progress the dispute, focusing on resolving it without the need for a conciliation conference.
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* The specialist will proactively engage with employers, the Workplace Injury Commission (WIC) and employee representatives to facilitate the early resolution of disputes.
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Key Responsibilities
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* Completing tasks within set timeframes, including initial reviews, pre-conciliation reviews, and conciliation outcomes.
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* Providing superior customer service levels to all parties, identifying solutions to resolve disputes that meet business objectives.
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* Maintaining conciliation and dispute resolution practices in accordance with licensing agreements.
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* Ensuring appropriate outcomes align with legislative boundaries, KPIs, and performance measures, as well as service expectations.
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* Identifying skill gaps in technical and legal matters, providing input on training needs in conjunction with the team manager and training officers.
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* Attending Technical Manager and Team Meetings as required to improve capability and sustainability of decisions.
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* Representing the organization at conciliation conferences, if required.
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About You
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* You will have a minimum of 2 years' experience as a Technical Manager, Eligibility Specialist, or Senior Case Manager.
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* Experience in the workers compensation scheme, particularly in Case Management, Eligibility, and/or Technical Management.
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* A strong working knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013.
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* Strong organizational, stakeholder management, interpersonal, and communication skills.
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* Excellent attention to detail and time management skills.
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What We Offer
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* An inclusive workplace culture promoting diversity, equity, and inclusion.
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* Flexible work-life balance options, including remote work arrangements and support for your well-being.
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* Career development opportunities, including mentoring, training, and global mobility.
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* Financial and well-being perks, such as discounts on products and services, financial wellness initiatives, and an Employee Share Purchase Program.
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* A supportive environment where everyone feels valued and empowered to thrive.
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