Senior Front of House Staff
Balkan House | Slacks Creek, QLD
About Us
Balkan House is a new, family-run café bringing authentic flavours and a welcoming atmosphere to the local community. We're passionate about quality food, great coffee, and warm hospitality.
The Role
We are looking for an experienced Senior Front of House staff member to lead our service team. This is a hands-on role where you'll set the standard for customer experience, support the team, and help ensure smooth daily operations.
Key Responsibilities
* Deliver excellent customer service and create a welcoming environment
* Lead by example and support the training of junior front of house staff
* Manage floor operations, including table service and workflow coordination
* Handle customer queries and resolve issues professionally
* Work closely with management and kitchen staff to ensure seamless service
About You
* Previous café or restaurant front of house experience (supervisory/lead experience highly regarded)
* Strong communication and leadership skills
* Friendly, approachable, and customer-focused
* Organised, reliable, and able to work under pressure
* Flexibility to work across weekdays and weekends
What We Offer
* Competitive pay rates based on experience
* Supportive, family-oriented team environment
* Opportunity for growth as the café expands
* Be part of an exciting new venture from the ground up
Job Type: Casual
Pay: $30.00 – $32.00 per hour
Expected hours: 38 per week
Work Location: In person