We're on the lookout for a hospo‑lover to lead the floor
Our management team is looking for a proactive Floor Supervisor to take charge of our front‑of‑house operations, guiding our service team and ensuring every shift runs smoothly at The Osborne Rooftop & Bar..
Responsibilities
* Oversee day‑to‑day front‑of‑house operations, including opening and closing procedures, coordinating staff schedules and ensuring the bar and floor are stocked and ready for service.
* Train, support and supervise bartenders and front‑of‑house team members, ensuring everyone delivers consistent, high‑quality service.
* Provide a warm welcome to guests, address any issues or concerns promptly, and ensure staff remain attentive and responsive to customer needs.
* Support marketing initiatives by suggesting drink specials, assisting with event execution and promoting the venue on social media in line with company guidelines.
* Assist with monitoring sales and tracking expenses, bringing any discrepancies or opportunities to the attention of management.
* Ensure compliance with Responsible Service of Alcohol regulations, including ID checks and safe serving practices.
* Maintain a safe, clean and inviting environment by enforcing health and safety protocols and ensuring regular cleaning and maintenance tasks are completed.
Requirements
* Demonstrated experience as a Floor Supervisor or senior front‑of‑house professional, with a history of leading teams and maintaining high service standards.
* Excellent interpersonal and communication skills, enabling you to collaborate effectively with staff, guests and suppliers and to create a welcoming environment.
* Strong organisational and problem‑solving skills, with the ability to manage a busy section, prioritise tasks and keep service flowing smoothly.
* Solid understanding of beverage service, including knowledge of cocktails and wines, and a willingness to expand your knowledge of seasonal menus.
* Awareness of workplace health and safety requirements and the ability to uphold company policies.
* Flexibility to work a rotating roster that includes evenings, weekends and public holidays.
What we can offer you
* A supportive and approachable management team that values open communication and collaboration.
* A workplace culture that blends fun, professionalism and teamwork, set against South Yarra's skyline views.
* Dedicated training, comprehensive induction and ongoing development to help you build your career with us.
* Competitive pay and generous staff discounts across our venues.
* A convenient location with multiple transport options on our doorstep, making your commute easy.
If you're looking for a career that rewards you both personally and professionally, and you're ready to bring your passion for hospitality to a dynamic rooftop venue, then apply now. We take the time to review all applications carefully; however, only those suitable will be contacted for an interview.
The Osborne Rooftop & Bar is an equal opportunity employer and values diversity. We prohibit discrimination and harassment of any type and welcome applicants from all backgrounds and identities.