The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.
About the role:
The Service Desk Officer is responsible for assisting Victorian Health Services and Health Technology Services application & support teams in responding to incidents, service requests and change requests. This position acts as a central point of contact between Health Technology Services and its clients, and triages incidents and calls as they come in.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
To successfully undertake this role candidates must be:
* Familiar in working with end-to-end delivery of services from an IT Shared Services or Outsourcing environment operating within an ITIL framework.
* Able to meet deadlines, commitments, and Service Level Targets, including the ability to anticipate where service levels may be exceeded.
* Committed to quality and continuous improvement.
To view further information about the role including key contact details and the advertisement closing date please click on the position description attached.
What we offer:
* The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
* A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
* A strong commitment to work-life balance, including a diverse array of flexible working arrangements.