Create your best future and join Virtual Lending as a Lending Area Manager.
What’s the role?
As a Lending Area Manager in Virtual Lending, you will lead a team of lenders delivering personalised financial solutions through digital channels, including video and phone consultations. Your team will support customers who choose to bank online, ensuring they receive timely, expert guidance and a seamless end‑to‑end experience.
You will champion a customer‑centric culture, strengthen referral and partnership networks, and apply data‑driven discipline to pipeline management, risk oversight, and performance outcomes. Through strong leadership and coaching, you’ll build capability, drive sustainable growth, and foster trusted, long‑term customer relationships in a virtual environment.
This is a permanent full-time position based in Lomond Tasmania, requirement for the successful applicant to be based in Tasmania with the team you will be supporting.
(no remote applicants will be considered).
What do I need?
* Proven people leadership in home lending or in retail banking environment with a string preferred focused on Home Lending, and a track record of coaching sales teams to exceed goals.
* Strong commercial acumen with proven performance levers, analytics and disciplined pipeline management.
* An understanding of the end‑to‑end home lending journey and driving significant customer outcomes.
* Solid capability in managing risk and regulatory obligations.
* Strength in stakeholder management and building productive referral networks.
* You naturally align to our values – Helpful, Ethical, Leading Change, Performing and Simple – and you use them to guide decisions and outcomes.
* Experience in call centre environment or in call monitoring is an added plus
* Data driven tech expertise and a passion for AI
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the \"People with Disability and/or needing Accessibility Requirements\" page on our website .