This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Section Manager at Hays | Recruiting experts in Office Support
Your new company
Would you consider yourself to be a dynamic Surgical Coordinator professional who excels at putting patients at the centre of every interaction, building trust and delivering exceptional care throughout their journey?
Do you have a proactive approach to supporting business growth and the adaptability to thrive in a fast-paced, evolving environment?
I am currently recruiting for a permanent, full-time Surgical Coordinator position for a prestigious plastic and cosmetic surgery clinic located in the heart of the Eastern Suburbs.
PLEASE NOTE: You must be a Permanent Resident or an Australian Citizen to apply.
Your new role
Sales & Surgical Bookings:
* Convert Consults to Surgeries: Manage leads in CRM (Pipedrive), focusing on converting completed consultations into surgical bookings.
* Liaise with key stakeholders (hospitals, anesthetists, garment providers) to arrange surgeries and obtain quotes.
* Follow up by consulting patients, providing quotes, and managing pre-surgical processes.
* Collect deposits for surgery, collect full surgery payments and manage cancellations/reschedules.
* Meet KPIs and surgical booking targets, using CRM tools to track patient journeys efficiently.
Pre-Surgery Preparation:
* Coordinate second consults and provide patients with all necessary pre-surgery documents (consent forms, quotes, and agreements).
* Coordination of all surgery logistics, including hospital bookings, anesthetist, assistants, and patient surgical packs.
* Checklist: Ensure full payment, signed paperwork, and surgical garments are provided prior to surgery.
* Conduct pre-surgery calls to reassure patients and answer last-minute questions.
Post-Surgery Support:
* Coordinate post-surgery appointments with nurses and surgeons.
* Reconcile accounts, batch Medicare claims, resolve rejections, manage private health claims, and close accounts promptly.
General Coordination & Admin:
* Schedule and manage surgical bookings in consultation with team members.
* Use Genie and Pipedrive to maintain accurate patient records and ensure compliance with hospital/clinic requirements.
* Respond to patient enquiries via phone or email.
* Process surgical deposits, track payments, and oversee workflow from consults to after-sales.
* Assist with other administrative duties as needed.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative, Business Development, and Customer Service
Industries
Staffing and Recruiting
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