Get AI-powered advice on this job and more exclusive features.We provide POS software that empowers retailers with better tools, insights, and customer experiences. Our cloud-based platform offers seamless integrations, customization, and top-tier support.About the RoleAs a Customer Success Manager (CSM), you’ll manage key accounts, ensuring customer satisfaction, retention, and growth. You’ll collaborate across teams—Implementation, Support, Sales, and Marketing—to optimize the customer experience and prevent churn.What You’ll Do:Stay ahead of the curve! Our product is constantly evolving, with new apps and features added regularly. We need team members who are eager to learn, test, provide feedback, and introduce customers to the latest innovations.Assist customers with both software and hardware troubleshooting, ensuring smooth operations.Respond to customer inquiries via phone, email, and tickets.Advocate for customers, understanding their needs and offering solutions.Identify upsell opportunities and promote new features.Conduct training sessions and create user guides/videos.Assist with data imports and documentation.Track and document customer interactions and feedback.What You Need:Bachelor’s degree or 3+ years of relevant experience.Strong technical skills, with the ability to troubleshoot both software and hardware issues.Proficiency in Excel; HTML/CSS is a plus.A proactive mindset—curious, adaptable, and excited to explore new features.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at ERPLY Retail Platform by 2xSign in to set job alerts for “Technical Support Specialist” roles.AU Product Support Specialist (Remote, Philippines)Melbourne, Victoria, Australia 1 week agoWest Perth, Western Australia, Australia 5 months agoKalgoorlie, Western Australia, Australia 2 weeks agoCasper Test Support Agent (Casual Contractor Work Remote in Australia)Adelaide, South Australia, Australia 2 weeks agoPerth, Western Australia, Australia 3 weeks agoWorkplace Technology, 2025/2026 Intern Australia & New ZealandSydney, New South Wales, Australia 2 weeks agoCasper Test Support Agent (Casual Contractor Work Remote in Australia)Sydney, New South Wales, Australia 2 weeks agoCasper Test Support Agent (Casual Contractor Work Remote in Australia)Melbourne, Victoria, Australia 2 weeks agoCasper Test Support Agent (Casual Contractor Work Remote in Australia)Perth, Western Australia, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoCasper Test Support Agent (Casual Contractor Work Remote in Australia)Darwin, Northern Territory, Australia 2 weeks agoAustralia $59,606.00-$88,687.00 2 weeks agoMurarrie, Queensland, Australia 1 week agoMelbourne, Victoria, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoBangalore, New South Wales, Australia 2 months agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 weeks agoWest Melbourne, Victoria, Australia 3 days agoMeadow Springs, Western Australia, Australia 5 hours agoHammond Park, Western Australia, Australia 4 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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