The Senior Account Manager will lead client engagement and project management service across complex POSM, print sourcing, and creative production projects. This role is responsible for strengthening client partnerships, providing strategic oversight, ensuring operational excellence, and identifying growth opportunities. The position requires managing multiple stakeholders, mentoring account executives, and working closely with cross-functional teams to deliver superior client experiences and business results..
Responsibilities
* Act as a trusted advisor and senior point of contact for key clients and stakeholders
* Provide technical input and strategic advice on print, POSM, visual merchandising, and premium projects
* Lead procurement and project management for marketing collateral—ensuring delivery on time, to specification, and to quality and contractual standards
* Manage large-scale campaigns and multi-country projects in coordination with internal and external teams
* Build and maintain strong client and supplier relationships, fostering long-term partnerships
* Monitor and ensure adherence to KPI's, service levels, and customer satisfaction targets, implementing improvements where necessary
* Identify risks and resolve complex issues, escalating to Account Director when required
* Drive use of Tag's reporting and tracking tools for operational transparency
* Mentor and support Account Executives and Managers, fostering team development
* Collaborate with the Account Director in planning, strategy, and new business opportunities
Required Knowledge, Skills and Experience
* Bachelor's degree or equivalent
* 6–8 years' experience in an agency or marketing services environment, with at least 2 years in a senior client management role
* Strong knowledge of Print, POSM, Digital, and Visual Merchandising production
* Experience within the beauty or luxury goods industry (purchasing or production management) preferred
* Excellent project management and client leadership skills, with the ability to manage multiple complex projects
* Strong commercial acumen with proven ability to identify and develop business opportunities
* Detail-oriented, highly organized, and systematic in approach
* Able to thrive in a fast-paced environment with shifting priorities
* Strong communicator, collaborator, and mentor with proven leadership qualities
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