Business Development Associate Job Description
This role is responsible for promoting excellent service to our customers in Australia.
The ideal candidate will be a versatile individual able to perform different responsibilities on behalf of the company locally, ranging from customer relationship and sales to local operational support.
* Establish and maintain relationships with local customers, distributors, and partners working to provide world-class client service.
* Liaise closely with international team members to assist and represent the company locally, ensuring accurate and timely communication.
* Assist with distribution management by maintaining local partner and distributor relationships.
* Assist in stock level and ordering process between distributors and sales operations.
* Lead as the company's proficient and knowledgeable representative in Australia at local events, trade shows, customer, and distributor meetings.
* Oversee and participate in project implementations and trainings locally as needed to support and assist customers in launching new locations.
* Collaborate on process improvements for the international team to propel growth, increase customer satisfaction, loyalty, and retention.
* Help communicate Australia-specific requirements during internal meetings.
* Provide feedback to ensure all documentation, material, and pertinent information regarding Australia is up-to-date and accurate.
* Act as an internal advocate for the customer and delegate customer inquiries and issues to specific departments; follow problems with the proper teams internally through to resolutions.
* Ensure alignment across teams to consistently meet established delivery timelines and maintain targeted inventory levels.
* Drive local sales by identifying customer needs, delivering compelling product presentations, and closing deals to support revenue growth.
* Log all calls and customer interactions in HubSpot CRM.
* Use data to improve customer experience and increase customer satisfaction, loyalty, and retention.
* Manage and prioritize multiple projects at one time.
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Requirements
The ideal candidate will have:
* Demonstrated strong communication skills with a proven ability to engage confidently in SaaS sales environments.
* Proven entrepreneurial mindset with a resourceful and solutions-oriented approach to challenges.
* Highly adaptable and effective in remote work environments, including collaboration across multiple time zones.
* Strong personal commitment to delivering exceptional customer satisfaction and service excellence.
* Ability to work independently and with others in a collaborative environment.
* Strong organizational skills with the ability to effectively prioritize tasks in a dynamic work environment.
* Excellent analytical and problem-solving skills, with the ability to interpret data and develop effective solutions.
* Highly self-motivated with a strong sense of personal accountability and a focus on achieving results.
* Strong technical aptitude coupled with a keen interest in learning and adopting new technologies and solutions.