Job details
Customer Support (Technical & Parts)
* $39.00 per hour + penalties
* Monday to Friday | 7:00am 3:00pm
* Location: Ingleburn, NSW
About Our Client
Our client is a leader in the industrial and mechanical services sector, committed to delivering high-quality products and technical support solutions. You will be joining a supportive and knowledgeable customer support team in a professional office-based environment.
What You Will Be Doing
Answer and manage technical support enquiry calls from customers, engaging internal employees to address and resolve questions
Provide customer support including accurate parts interpretation and technical assistance
Manage quotations, including preparation, follow-up, and resolution
Support engine quotations and sales-related activities
Ensure customer satisfaction through friendly, efficient, and timely communication
Handle delivery and transport tracking enquiries
Systems
Daily CRM case management handling
Management of individual and shared Customer Service Centre (CSC) mailboxes
ERP system data entry and processing of parts quotations and customer orders
What You Will Need
Sound knowledge of pumping systems, generators (gensets), lighting, diesel engines, and mechanical equipment
Experience using ERP systems
Proficiency in Microsoft Office applications
Ability to accurately interpret operating, maintenance, and spare parts manuals
Knowledge of the M3 system is desirable
Whats In It For You
* Supportive team environment with on-the-job training
* Super paid on all hours
* My Benefits - Working with WorkPac means you can access major discounts across leading retailers, explore the Wellbeing Hub as well as acquiring special offers through our partnership with Flare
Apply Now
Click on the Apply button or for more information please contact:
Beth Ryan
Beth.Ryan
Job Order Reference Number
NEWCIJ
About WorkPac
WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.
Equal Employment Opportunity
At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.