Ciena is a global leader in high-speed connectivity, driven by a people-first approach. Our teams thrive in a culture focused on empowering individual growth, well-being, and belonging.
We seek an innovative Senior Consulting Field Systems Engineer to lead business development activities for Open Cable Systems and hyperscaler connectivity within our Submarine team.
This role requires self-motivation, creativity, and a broad range of engineering experience to interact effectively with teams across Research and Development, Product Management, Sales, and Post-sales Deployment.
The successful candidate will play a crucial role in integrating new products, features, and applications, expanding hyperscaler and MOFN deals with understanding of hyperscale network architecture.
To excel as a leader in networking hardware and software solutions, highlighting how Ciena's offerings stand out from the competition, is essential.
1. Lead customer engagements, including tender and contract clarifications for submarine customers focusing on Open Cables.
2. Conduct technology workshops, roadshows, and deep customer engagements to engineer solutions for open cables.
3. Respond to RFPs and address customer technical queries.
4. Design network architecture and perform network design.
5. Develop pricing schedules for RFP responses.
6. Lead creation of network designs and engineering documentation, including equipment rack layouts.
7. Collaborate with regional product primes, PLM, link budgeting, and R&D teams to suggest product enhancements or new features based on customer needs.
8. Present to large audiences, including at conferences, and support global sales engineering teams with pre-sales activities such as RFx technical support and solution design.
9. Support global account/sales engineering community with pre-sales activities that include customer bid (RFx) technical support, market readiness support, technical consultation, solution evaluation and design, market trials support, and other engineering Q&A support.
10. Contribute to continuous improvement of techniques and methodologies through post-mortem analysis.
11. Mentor other Systems Engineers and act as Advisor to the SE team.
12. Define, create, and validate submarine network solution designs and field test parameters, including customer presentations, Methods of Procedure, test plans, and application guides.
13. Act as first-line support