Job Title:
Career Growth Opportunity as Customer Success Specialist
About the Role:
This is a first step in our CSM organisation, where you'll develop trust with assigned customers and provide them with the best possible experience navigating Canonical's vast offering.
Key Responsibilities:
* Solving customer ticket requests
* Creating documentation on problem solving, Q&A, and onboarding materials
* Driving campaigns targeting multiple customers through digital touch-points
* Identifying high potential and high risk customers from newly onboarded users or customers
* Onboarding new customers and introducing them to our products and support processes
* Collaborating with Sales and Support in developing engagement plans that meet customer objectives
* Engaging with your portfolio of customers to ensure risk identification
* Collecting feedback from customers and formatting it for review by the product team
What We're Looking For:
We seek individuals with customer-facing experience, an empathetic nature, passion for technology, excellent presentation skills, strong organisational skills, and a team player capable of interacting with all departments internally.