Job Category: Call Centre and Customer Service
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Orikan is a world-class provider of complete parking technology solutions that support real communities. From meters, maintenance, and sensors to infringement management, digital permits, smart payment applications, compliance, and analytics: they provide a one-of-a-kind industry-leading suite of services and solutions.
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Key Responsibilities:
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* Providing professional, accurate, and timely customer service to the public and clients predominantly relating to the processing of infringements and permits in accordance with policies, procedures, and legislative requirements.
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* Facilitating the clearance of debts by offering relevant payment options for finalisation of infringement notices and encouraging customer payments through all available payment options.
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* Advising the public on their rights and obligations under relevant Acts.
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* Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff.
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* Maintaining accurate call summaries and entering data into the CRM system after each call to create a case history.
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Desired Skills and Experience:
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We are looking for individuals who possess strong customer service orientation, excellent communication skills, both written and verbal, and a professional approach with good phone manners when dealing with difficult or distressed clients.
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* A well-developed negotiation, problem-solving, and decision-making skill set.
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* The ability to work with multiple computer systems simultaneously.
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* Energetic and enthusiastic individuals who can work autonomously.
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