Australian-owned and operated, Bonney Energy operates across Tasmania and Victoria and is a premier distributor of Ampol's trusted fuel and lubricant products. The company's head office is located in Quoiba, near Devonport, on the North-West Coast of Tasmania, with another Tasmanian branch office in Launceston. We are also situated in Regional Victoria, with offices located in Newport, Melbourne and Corio, as well as seven other depots located across the state.
We're seeking a motivated and detail-oriented Customer Service Officer to join our expanding team based in our head office in Quoiba. The Customer Service Officer is the heart of Bonney Energy. You will operate as a member of a high-performing and dynamic team, striving to deliver professional, efficient and timely customer interactions, all contributing to the Bonney Energy aim of being a high-performing organisation. This role helps provide vital services by collaborating on projects and applying your passion and operational service delivery skills to various tasks and projects within the customer service function.
Key Responsibilities, but not limited to.
Greet and assist visitors in a friendly and professional manner
Answering and directing phone calls
Handling customer enquiries
Managing fuel cards
Supporting card customers with their queries in person and over the phone
Attending to Lubes sales
Processing and reconciling fuel card transactions
Processing customer payments
Managing incoming and outgoing correspondence
Data entry and record keeping
Other duties as required
What We're Looking For
High attention to detail and accuracy
Customer Service Orientation
Technical aptitude and systems knowledge
Strong communication and collaboration skills
Compliance and risk awareness
Ability to plan, prioritise, and meet deadlines
Self-motivated with strong time management and goal-setting skills
Demonstrates integrity, ethical standards, and support for company values
What's in it for me?
Employee benefit fuel card for discounts on fuel and lubricants.
Personal Bonus Scheme
Training programs and development
More information :
For more information or a copy of the position description, please get in touch with Renee Currie, HR Manager,
You can learn more about Bonney Energy by heading over to our website at
How to apply :
To apply, please click on the 'apply now' button and follow the links. Please ensure that you attach a current resume. Feel free to include a cover letter that best describes your relevant experience for this application.
Please note : The successful candidate will be required to provide a current national police check and a visa check, both of which must have been issued within the last month.
Applications Close : Sunday, 23rd November
Bonney Energy is committed to establishing a culture that is inclusive, diverse, and compassionate. We welcome applications from people of all ages, including those from First Nations communities, with diverse abilities, sexual orientations, and gender identities.
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