Canberra location
- Excellent permanent, full time career opportunity
- Support a key Federal Government account
- Australian Citizenship and NV1 or NV2 Security Clearance required
NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.
We are shaping the most efficient businesses and creating a safer society by solving tomorrow's technology challenges.
**We now have immediate opportunities for people wishing to join our Customer Service team in Canberra as Service Desk Analysts.**
**Shifts are on a rotating basis from Monday to Friday with some adhoc weekend work. Our current shifts are 7am - 3pm, 3pm - 11pm and 11pm - 7am.**
Key responsibilities will include:
- Providing exceptional customer service
- Troubleshooting and problem resolution
- Accurate recording of calls, incidents and service request information
- Assigning incidents and requests to the correct support groups
- Publishing and reviewing knowledge base articles
We are looking for someone with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion for ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work.
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as paid parental leave, NEC Partner Product Discounts, access to excellent discounts at many retail providers, health and wellbeing program and much more.
**Australian Citizenship and an NV1 or NV2 Security Clearance is required for this role.**
**Job Types**: Full-time, Permanent
📌 Service Desk Analyst - Level 1
🏢 Nec Australia
📍 Canberra