EL1 Enterprise Service Management Solutions Architect
Australian Citizens residing in Australia only respond.
Responsibilities
Demonstrated experience in designing, managing ESM projects, including planning, execution, and monitoring with broad experience in different ICT disciplines.
Ability to analyse complex business requirements and translate them into effective technical solutions.
Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
Strong problem-solving skills and the ability to troubleshoot and resolve technical issues.
Proven ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
Qualifications
Bachelors degree in information technology, Computer Science, or a related field.
Relevant certifications in ESM platforms (e.g., ServiceNow Certified Implementation Specialist or Atlassian Certified Professional) are a plus.
Experience developing data models such as configuration management databases (CMDBs) and experience using IaC (Terraform) and Git (Gitlab).
Experience working in an operational environment within ICT management frameworks such as ITIL.
Minimum of 2 years of experience in enterprise service management or a related field.
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