The Client
Quest Prahran operates a hotel accommodation business in Prahran in VIC. They are looking for an experienced and competent Hotel Manager to oversee the hotel accommodation operations.
Business Address: 9 Balmoral Street, South Yarra, VIC 3141
The Role
The position for hire is a Hotel Manager and will be for a full time role with an annual salary set between $76,000 to $78,000 plus superannuation.
Responsibilities
* Managing all operational functions of the business: including sales, front office reception, housekeeping and maintenance, IT, administration.
* Evaluating and addressing customer feedback and satisfaction levels.
* Supervising financial transactions and procurement processes.
* Compliance of occupational health and safety standards.
* Providing guests with local tourism insights and facilitating tour and transportation arrangements.
* Monitoring security protocols.
* Communicating and liaising with Property Landlords in regard to required maintenance.
* Promoting the Hotel and location on social media.
* Attending QAH professional learning and development sessions.
Requirements
* Minimum Diploma level or equivalent.
* At least 2 years of relevant professional experience in a similar role, with at least recent and continued 12 months of work experience in the role with the same employer
* At least 2 years of experience in managing daily hotel or motel operations, including front office, housekeeping, and guest services
* At least 2 years of experience leading team and in staff supervision, scheduling, and performance management
* At least 32 years of experience in financial management, including budgeting, cost control, and revenue forecasting
* At least 2 years of experience in handling customer relations, resolving guest complaints, and ensuring service excellence
* Ability to work under pressure to meet strict deadlines
* Excellent written and verbal communication skills
* The ability to multitask while maintaining a calm and efficient demeanour
* Enthusiasm, energy and a "can do" attitude
* 2 contactable referees to be included in the resume