**Job Description** About the role**:
With a strong emphasis on structured sales processes, this role involves routine administrative work, including data management, compliance checks, and quality assurance. Your expertise in Salesforce, Aged Care programs (HCP & CHSP), MAC Portal and compliance will be essential in maintaining accuracy and efficiency.
This is an approximate 12 month fixed-term opportunity, suited to someone who enjoys structured workflows, attention to detail, and ensuring compliance in a team-based environment. While you'll have the flexibility to work from home, attendance at our Bella Vista office is required at least once a month, therefore you will need to be based in Sydney.
Your key responsibilities will include:
- Managing Salesforce data entry, ensuring accuracy across customer records, quotes, and service contracts.
- Coordinating and maintaining the end-to-end sales support process for new customers.
- Supporting internal teams with reporting, training, and CRM updates.
- Ensuring adherence to internal processes and government regulations within aged care programs.
- Collaborating with HCP Specialists and Customer Care Managers to maintain data accuracy and streamline onboarding workflows.
**About you**:
To excel in this role, you will have a strong administrative background with a keen eye for detail and a passion for process improvement and compliance.
You will also bring:
- Experience in a similar administrative or sales support role, ideally within aged care, healthcare, or a compliance-heavy industry.
- CRM expertise, with a preference for Salesforce experience.
- Strong skills in data management, compliance, and audit processes.
- Proficiency in Excel and Google Sheets for tracking and reporting.
- A team-focused mindset, capable of managing workload collaboratively.
- Strong verbal and written communication skills
- Knowledge of aged care funding programs (HCP & CHSP) is highly desirable but not essential.
If you are detail-oriented, enjoy working behind the scenes to ensure compliance and quality, and want to be part of a supportive team environment, we'd love to hear from you!
**About KinCare**:
Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we've been putting our customers at the heart of everything we do and empowering them to live the life they choose.
What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.
As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant._