**About us**
We have an exciting opportunity to work alongside the Bar and Gaming Manager in our newly refurbished public bar. We need someone with a passion for Hospitality and an extensive background working in pubs, taverns and gaming venues.
The Gaming room is a part of the Crowne Plaza Surfers Paradise, but so much more than just another hotel bar. You'll work closely with the F&B; department, but you'll have an opportunity to really bring the bar and gaming room to life.
**Your day to day**
We're looking for someone to help manage operations, ensuring quality product and service while delivering a guest experience that is unique. You will help ensure compliance with all government regulations concerning gaming, health, safety or other requirements. You'll be responsible for Gaming operations and day to day operations of the bar to live up to the highest standard of Hospitality service.
You will be responsible for running shifts in the absence of the Bar and Gaming Manager, ensuring that the team are focused on the guest experience. During your shifts, you will supervise the team, offering training and guidance, as well as providing guests with amazing service.
**What we need from you**
- A minimum of 2 years experience in a Gaming Operations Supervisory position.
- You must have Queensland Responsible Service of Alcohol and Responsible Service of Gaming certificates. A Responsible Management of Licensed Venues certificate is desirable, but not essential
- Strong food and beverage product knowledge
- Exceptional communication and customer relations skills, as well as the ability to problem solve and adapt to the moment
- You will also bring the ability to lead employees from diverse cultures
**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You’ll be rewarded for your hard work with a suite of perks that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
Job Reference: EMEAA36302
📌 Bar and Gaming Duty Manager (Full Time) Crowne
🏢 Ihg
📍 Surfers Paradise