Overview
ASO4 - Senior Customer Support Officer - EMS
Department for EducationJob reference: 837398Location: 5000 - ADELAIDEJob status: Long Term ContractEligibility: Open to Everyone
Why work with us
Every child and young person deserves a great education.
We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.
Together we will make our education system the best it can be.
When our children and young people thrive, so do our communities and our state.
About the role
The Senior Customer Support Officer (EMS) reports to the EMS Operations Team Leader and is responsible for delivering timely and effective second-level ICT support, for the Education Management System (EMS) used in school and preschool settings across South Australia.
The Senior Customer Support Officer (EMS) uses their technical expertise and effective interpersonal skills to consistently deliver responsive and supportive ICT service, contributing to the overall efficiency of EMS operations across the Department for Education.
Qualifications
Essential: Nil
Desirable: Tertiary qualifications in computer science or a related field.
Special conditions
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry.
The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.
For all other Special Conditions please refer to the attached Position Description.
Remuneration
ASO4 $76,561 - $80,256 per annum (1.0 FTE) + superannuation (12%) and leave loading
Enquiries
Enquiries can be directed to Tony Tyler, Manager, ICT Support Services, via email: tony.tyler@sa.gov.au
Application instructions
Applications should be made through the IWorkForSA website.
Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.
People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.
Additional note
This is a full-time contract role (1.0 FTE), initial 12-month term contract.
Applications close: 18/03/2026 11:30 PM
Attachments
- ASO4 - Senior Customer Support Officer - EMS - Position Description - Feb 2026. (1).pdf- Application Cover Sheet - PSAct..pdf- How to Apply PS Act guidelines.pdf- VL233 Pre-employment declaration.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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