EOI: Investigation & Project Support Officer
Expressions of interest are invited for the role of Investigation & Project Support Officer (Clerk Grade 5/6), Investigations Branch at the NSW Ombudsman. This role is available from April 2025 for up to 9 months or until the incumbent returns (expected mid-December 2026).
Please note, this EOI is for NSW Government employees only.
About the NSW Ombudsman
Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.
We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.
Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!
We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.
We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.
Role Overview
The Investigation and Project Support Officer is part of a small team that is responsible for providing administrative, operational support and other assistance to the Investigations Branch staff, including research and some investigative tasks as required.
The role supports the Investigations branch in a number of ways including; monitoring incoming correspondence for the branch through the operational mailbox, provides daily media summaries to the branch and others across the agency, manages tracking registers that support data collection, assists investigators with document and records management, engages with internal stakeholders for the publishing of investigation reports.
The Branch conducts investigations arising from individual complaints, investigations into systemic issues initiated of our own motion, inquiries into systemic issues in community services, and major projects.
Although this role sits within the Investigation branch, you may be required to provide support to other areas within the Complaints and Investigations Portfolio.
About you
* Demonstrated experience in providing administrative support to a group of people.
* Good written and verbal communication skills, with the ability to prepare clear correspondence and documentation.
* Strong attention to detail and ability to maintain accurate records, registers and trackers.
* Proficiency with business systems, including Microsoft Office and the ability to quickly learn new software programs.
* Contribute to improving administrative and project processes to support efficient service delivery.
* Demonstrated self motivation and the ability to work independently, and as a member of the team.
The role description for this position can be found here.
Salary Range: $99,938 – $110,271 pa - plus employer's contribution to superannuation and annual leave loading.
How to Apply:
Application Requirements - Applications must consist of (please combine in one document):
* Resume outlining your relevant skills/experience.
* A Cover Letter containing a brief statement (no more than a page) regarding your interest and suitability for the role.
The method of recruitment may be subject to a suitability assessment process.
Expressions of interest are to be submitted no later than 10am, Thursday 9th April 2026 via this link: NSW Ombudsman Careers, Questions about the opportunity should be submitted to the Ombudsman Talent Team via email .
Additional Notes and Information
* This temporary role is available for the period up to 9 months or until the incumbent returns
* The assessment may be subject to a suitability assessment process and selected applicant/s will only be eligible for temporary employment/assignment.
* All existing NSW Government employees including temporary and seconded employees are eligible to apply.
* Existing employees employed on a temporary or secondment basis should note that if they are successful with this suitability assessment process, it may void their existing temporary or secondment contract and limit their employment up to a maximum period of 12 months (or less depending on their current selection status).
* A secondment is a time-limited movement of a government sector employee from one government sector agency to another government sector agency. Please seek appropriate approval if you are successful in the recruitment process.