Customer Service Representative
We are seeking a highly skilled Customer Service Representative to join our team. As the first point of contact for customers, you will provide quality service and handle sensitive or complex enquiries with empathy, sound judgement, and resilience.
About the Role
You will work in a fast-paced environment handling various tasks such as customer inquiries, problem-solving, and decision-making. You will also have opportunities to develop your skills and experience.
Key Skills and Qualifications:
* Strong attention to detail and excellent written and verbal communication skills.
* Ability to problem-solve and make evidence-based decisions.
* Resilience, agility, and self-management in high workload environments.
* Strong sense of empathy with ability to manage sensitive or escalated conversations.
* Research and decision-making skills underpinned by subject matter knowledge.
* Experience applying legislation, policies, and procedures in work settings.
* Ability to handle complex calls and adapt to change.
* Demonstrated experience working with Aboriginal and Torres Strait Islander peoples, communities, and/or service providers, with cultural competence and awareness of historical and contemporary issues.