* Full Time Position
* Guaranteed base earnings
* Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Mount Barker Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.
In this role you will:
o Actively manage Harvey Norman customer repairs & servicing
o Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date
o Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
o Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
o Run weekly reports for repairs/service jobs as required by the Proprietor
o Advise customers of arrival of stock and organise delivery as requested by the Proprietor
o Be Health and Safety conscious
What we require:
o Experience in (or ability to work in) a customer-focused, successful retail business
o Experience working in a high-volume administration role
o Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
o Customer service champion with very strong communication and interpersonal skills
o Ability to think on your feet and manage your own workflow with great organisational/prioritisation skills
o Familiarity with Australian Consumer Law (desirable)
o Being full of energy, ambitious, confident and flexible
o Friendly, outgoing, approachable and work well as a team member
o Ability to service customers while managing work tasks around their needs
o Going above and beyond to provide exceptional customer-focused problem solving
o Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer:
o Harvey Norman is a strong advocate of career progression with a wide support network for professional development
o An environment where good performance is recognised and rewarded
o A flexible and positive work environment
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
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