* Generous employee benefits & discounts on RACV products & resorts
* Join a large trusted Australian brand & VIC's largest member-based organisation
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Inverloch Resort, set between wetlands and pristine beaches of the beautiful Bass Strait, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
As the Assistant Front Office Manager, you'll support the effective operation of RACV Inverloch Resort, by taking a hands‐on leadership role across Front Office and collaborating closely with key departments to deliver a seamless guest experience.
This could be just the right role for you?
You'll help lead the day-to-day operations, coach and develop team capability, and drive service excellence — while ensuring procedures, safety standards, and compliance requirements are met. Reporting to the Resort Operations Manager, your key responsibilities will include:
* Lead the smooth daily operation of the Front Office, managing people, resources and costs to meet business objectives.
* Provide hands‐on leadership, coaching and direction to drive team performance and service excellence.
* Ensure SOPs, systems and processes are followed and continuously improved for efficiency and guest experience.
* Champion a safe workplace, ensuring compliance with RACV OHS/HSW policies and procedures.
* Deliver exceptional member and guest experiences, fostering a strong member‐first culture and repeat visitation.
* Resolve guest feedback, complaints and complex situations professionally, including intoxicated guests and relocations.
* Support workforce planning through rostering, UKG approvals, award compliance, budgeting and labour optimisation.
* Lead by example and partner with Duty Managers to build capability, complete mandatory training and drive continuous improvements in a value‐led organisation.
What you'll need to be successful
* Prior hotel front office management experience, at Duty Manager level or above, within a multi‐outlet hotel/resort, essential.
* Sound understanding of hotel/resort operations, guest NPS, managing guest feedback, systems and procedures.
* Proficient in PMS Opera, or if not Opera a similar PMS system, and MS Office applications.
* Demonstrated people leadership experience in promoting morale & encouraging teamwork, recruitment, performance management, coaching and team development.
* Sound commercial acumen, with experience in budgeting, forecasting and cost control.
* Confident leader who can build effective relationships, manage complex situations and make decisions under pressure.
* Excellent communication and attention to detail, with professional presentation.
* Flexibility to work a rotating roster, including evenings, weekends, public holidays and overnights when required.
We are Offering
* Permanent full‐time
* Competitive salary, industry benchmarked
* Career training and development opportunities
* Collaborative workplace culture and values‐led organisation
* Great discounts on accommodation at resorts, dining + more
* Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
* Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
* Work Life & Career benefits – training & professional development, employee referral program, parental leave, EAP + more
* Complimentary parking onsite
The RACV difference
Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.
#J-18808-Ljbffr