Sr. Customer Service Executive
Job Description:
We are seeking a highly skilled and experienced Sr. Customer Service Executive to join our team. This is an operational role responsible for delivering results that have a direct impact on the achievement of business objectives.
Key Responsibilities:
* Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within SLAs.
* Conduct change management, turn-up and migrations requests.
* Standard testing and troubleshooting of installs/activation post-Provisioning.
* Validate wiring connections & schedule dispatches with field operations.
* Regularly participate in important projects or activities as a full contributing team member.
* Ensure all installation functions are performed in a timely fashion to meet agreed SLA/KPI.
* Perform escalation management, wherever necessary and in case project is in jeopardy.
Requirements:
* Relevant experience in network infrastructure project management and on-field experience.
* Understanding of Provisioning process, Telephone, Internet, Data, Service Activation.
* Knowledge of switch and router configuration.
* Senior Level Mid-Senior level employment type: Full-time Job Function: Other Industry: Telecommunications
This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to the success of our business.