HIA Insurance Services is a specialist insurance broker providing insurance products and risk advice to the residential building industry.
As a Part-time Customer Service Specialist, you will help deliver smooth operations of our National Service Team and support business objectives.
You will be responsible for updating client information into our internal systems, whilst supporting clients during their insurance application process.
This role involves handling administration and customer service tasks for various clients and partners.
* Handle enquiries and requests through web portals, email, and phone calls.
* Manage service and administration tasks including insurance applications, amendments, cancelations, policy renewals, and client payments.
* Check and process Home Warranty and Domestic Building Insurance applications.
* Supervise insurance policies and deadlines for renewal notifications.
* Maintain and update client CRM databases and online platforms.
* Work with Excel data and reports for efficient invoicing.
* Collaborate with stakeholders, including Brokers, services, and Insurance teams.
* Assist with additional administrative tasks and project management as required.
This opportunity suits someone with strong administration and customer service skills, ability to work autonomously, and excellent time management abilities.
We offer a diverse workforce, agile environment, and flexible working solutions. We value an inclusive workplace where colleagues feel empowered to be their authentic selves.