OverviewLocation: Rockhampton, QLDEmployment Type: Full-time or Part time (Temporary Fixed Term – 12 months)About Wakai Waian HealingWakai Waian Healing (WWH) is a specialist Aboriginal and Torres Strait Islander organisation committed to promoting healing through culturally grounded, evidence-informed practices.
While we offer services to the broader community, our primary focus is supporting the mental health and social and emotional wellbeing of Aboriginal and Torres Strait Islander peoples.
Learn more at RoleThis position is based at our Rockhampton office and reports to the Services Practice Manager.
You'll be part of a multidisciplinary team supporting the delivery of Psychology, Counselling, NDIS, and Social and Emotional Wellbeing services.
Your role will be central to ensuring smooth administrative operations and effective service coordination.Key ResponsibilitiesProvide excellent customer service to our consumers in person and via phonePerform front reception duties and general office administrationSupport the coordination and delivery of NDIS, Psychology, Counselling, and SEWB/MH clinicsAssist staff with data collection and input for funding body reportingContribute to evaluation, program specification, contract development, reporting, compliance, and performance managementSupport financial management tasks under direction of the Executive Assistant/Senior Administration OfficerProvide administrative support for budgeting and financial processesAssist with community and service engagement activitiesContribute to service-specific resource developmentRepresent WWH in networking, promotional, and educational activitiesSupport collaboration with Aboriginal and Torres Strait Islander organisations, government, and non-government servicesParticipate in safety and quality initiatives aligned with National Mental Health Standards and ISO 9001:2015Work collaboratively within a multidisciplinary team environmentParticipate in professional development, mentoring, supervision, and self-careUndertake other duties as negotiatedThis is an Identified position.
Applicants must be Aboriginal or Torres Strait Islander, as per Section 25 of the Anti-Discrimination Act 1991.Qualifications & RequirementsA current Working with Children (Blue Card) or exemption (at own expense - must be for a paid worker, not a volunteer)Queensland Disability Worker Screening or NDIS Worker Screening (at own expense)Criminal History checkA valid driver's licenceWillingness to study during and after work to complete a Certificate IV of Mental HealthSkills & AttributesIdeally you will have had previous experience working in a similar roleProficiency with mobile phones, computers, and internet-based applicationsStrong verbal and written communication skillsAbility to support NDIS access for individuals with mental illness (or willingness to train)Capacity to manage multiple tasks and meet deadlinesCultural sensitivity and ability to engage with diverse communitiesInitiative, teamwork, and respect for othersResilience and strong self-care practicesAccountability for workplace health and safetyPassion for enhancing Aboriginal and Torres Strait Islander wellbeingEnd of description.
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📌 Administration Officer (Identified)
🏢 Wakai Waian Healing
📍 Rockhampton