Are you passionate about helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?
A leading and growing finance organisation is seeking a Customer Service Consultant to join their dynamic customer service and collections team. This is a fantastic opportunity to build your career within a supportive and high-performing environment.
In this role, you'll work closely with customers across phone, email, and online channels, assisting with their loan accounts while delivering a professional and empathetic customer experience.
What You'll Be Doing:
* Assisting customers with general enquiries and account support
* Managing collections and working with customers to find suitable payment solutions
* Updating customer accounts and maintaining accurate records
* Handling hardship cases with sensitivity and professionalism
* Ensuring detailed and compliant file notes and database updates
* Adhering to internal policies, processes, and external regulatory requirements
What We're Looking For:
* A professional, respectful, and customer-focused approach at all times
* A positive team player who contributes to a supportive team culture
* Strong communication skills with the ability to build rapport and trust
* Confidence in handling a variety of customer situations, including sensitive conversations
* Strong attention to detail and ability to manage multiple tasks
* Previous experience in a fast-paced customer service or collections environment (highly regarded)
If this sounds like you, we'd love to hear from you!
Apply now or contact Megan on 0412 611 *** or *****@kbhsolutions.com.au for a confidential discussion.